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    Shopping FAQ
    Is shopping on the Auslux website secure?
    Absolutely! Our server runs under a “GeoTrust” authenticated ‘Secure Socket Layer’. One of the securest and most accepted SSL in the business.
    Is the information I send kept private and secure?
    The Auslux acknowledges your concern for privacy and appreciates that right. To view our Policies and Privacy statement, please click here.
    What are the methods of payment I can use?
    Cards accepted: MasterCard, VisaCard, BankCard, Amex and Diners. All transactions are in Australian Dollars, and all prices are inclusive of GST where applicable. Payment by credit card will only be processed and authorised prior to shipping.

    The Auslux make every effort to have sufficient stocks of all items, though occasionally we do run out; if this is the case, we shall email you with an expected delivery date.

    I am not in Australia - can I still purchase Auslux's products?
    The Auslux services and products are only available to residents in Australia and New Zealand; unfortunately we do not cater for overseas banking transactions or delivery.
    Is delivery from Auslux safe and fast?
    We cater for delivery anywhere in Australia. Please call to receive a delivery quote to anywhere in Australia.

    Usually we can cater for same day delivery in Sydney metro. Auslux believes our service is not complete until the product is in your hands – securely and safely.

    Does Auslux offer a warranty on their products?
    All products sold, are guaranteed “brand name” and come with the manufacturer’s full warranty.
    Can I be assured of the pricing policy?
    Best prices are a prime objective. We know that you want the very best products and services, and we try very hard to make it happen. Our pricing policy means that you get offered a better price always, and with the the Auslux customer service and quality you can trust.

    We pride our staff as being the best in the industry. You will not find more helpful or more knowledgeable staff to understand your particular requirements.
    As valued customers, the Auslux have an ongoing commitment to provide you with the latest and most innovative products to suit your every home imrpovement needs.
    We offer honest and professional advice to everyone we deal with, whether you are a regular customer or first time purchaser you will be served in a cordial and friendly way. We wish your visit to the Auslux website to be a pleasant experience with the utmost attention to your care and convenience – we look forward to a long and rewarding relationship.

    Who is Auslux?
    More information about Auslux can be obtained by clicking the About Us button above.
    Returns Policy
    Customer satisfaction is paramount at Auslux.

    If for some reason you are not completely happy with your purchase, please return the goods within 14 days Auslux will allow to do exchanges if the product is in original, unopened condition; though we do retain the right at our own discretion. Also generally we offer in-store credit note. Unfortunately, we cannot refund goods that have been opened. The customer is responsible for any shipping charges on returned goods.

    contact customer service on 612 9898 1200 or email our office for further information on returns.

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